Our Guarantee

If you're not happy with a wine that we personally recommend for you, we'll do what it takes to make you happy. At Porthos, our mission is to establish long term relationships with avid wine collectors. Hence, Porthos will make every effort to resolve any wine issues to your satisfaction. We ask that our customers acknowledge that wine is a living thing - easily bruised, or damaged in a variety of ways. All wine sold by us is maintained at optimum conditions prior to shipping to clients. We consider wine to be out of our control once it has been successfully delivered and you've had a reasonable time (90 days) to sample it. We cannot be responsible for improper storage (storing on top of your refrigerator, in your car, next to your oven, for example). Hence, Porthos does not offer full refunds for wines returned more than 90 days after receipt.

Please note the following caveats:

• For special orders (requested by a client), including old & rare bottles, our satisfaction guarantee applies to the provenance and condition of the bottles upon arrival following our shipment to you.
• Porthos taste satisfaction guarantee only applies to wines we have sampled and subsequently recommended to you. Hence, this guarantee does not apply to special orders (requested by a client), including old & rare bottles.