Built on Trust, Backed by Service
At Porthos, our goal is not simply to sell wine. Our goal is to build lasting relationships with collectors. If you are not happy with a wine we personally recommended, we will do everything reasonably possible to make it right.
We stand behind our recommendations because trust is the foundation of every client relationship we build.
When We Recommend a Wine, We Stand Behind It
Our team tastes and evaluates thousands of wines each year. When we personally recommend a wine, we do so with confidence and with your enjoyment in mind. If a recommended wine does not meet your expectations, we encourage you to contact us so we can work toward a satisfactory resolution.
Because our business is built on long-term relationships rather than one-time transactions, we view every concern as an opportunity to reinforce the trust our clients place in us.
Wine Is a Living Product
Wine is delicate and can be affected by heat, light, vibration, storage conditions, and time. All wines sold by Porthos are stored under optimal conditions prior to shipment. Once a wine has been successfully delivered and a reasonable opportunity has been provided to evaluate it, responsibility for its ongoing condition necessarily shifts to the owner.
For this reason, Porthos generally does not offer full refunds for wines returned more than 90 days after receipt. We also cannot be responsible for damage caused by improper storage after delivery.
Additional Terms
Special Orders
For wines sourced at the request of a client, including old and rare bottles, our guarantee applies to the provenance and condition of the wine upon arrival following shipment.
Taste Guarantee
Our taste satisfaction guarantee applies only to wines personally sampled and recommended by the Porthos team. It does not apply to client-requested special orders, including old and rare bottles.
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